Erika Bianca Mendoza
Windows 2000, Windows XP, Windows Server 2003
24 Dec 2011
25 Dec 2011
For Windows XP and Windows Server 2003 users, before doing any scans, please make sure you disable System Restore to allow full scanning of your computer.
Remove the malware/grayware file that dropped/downloaded TROJ_PPOINTER.SM
Remove malware/grayware files dropped/downloaded by TROJ_PPOINTER.SM
Delete this registry key
Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry. Before you could do this, you must restart in Safe Mode. For instructions on how to do this, you may refer to this page If the preceding step requires you to restart in safe mode, you may proceed to edit the system registry.
Scan your computer with your Trend Micro product to delete files detected as TROJ_PPOINTER.SM. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.