Hosted Email Security Support Information

There are several options available to our customers who need assistance.

1. Trend Micro offers extensive online help for Hosted Email Security accounts through the administrative graphical user interface (GUI).
2. Search the Trend Micro Support Knowledge Base: http://esupport.trendmicro.com/support/enterprise/search.do
3. Contact Hosted Email Security Support for free assistance for setup, configuration, and service usability. Please see the Support contact information for your region:
   
   North America
   Australia and New Zealand
   Europe, Middle East and Africa
   All other Locations

North America

Support Hours: 24 x 7

Online Support:

• http://esupport.trendmicro.com

Email Support:

• http://esupport.trendmicro.com/SRFMain.aspx

Please provide the following in your correspondence:

• Company name
• Administrator account name (only the account user name; do not send your password in an email)
• Contact information:
  
  • Name
  • Email address (if different)
• A brief description of your issue

Phone Support:

Support Hours: 24 x 7

• Hosted Email Security Only:
  United States: 1(877)TREND-07 (or +1 877-873-6307)
• Worry Free Business Security with Hosted Email Security:
  United States: 1(888)-608-1009
  
  

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Australia and New Zealand

Support Hours: 24 x 7

Email Support:

• http://esupport.trendmicro.com/SRFMain.aspx

Please provide the following in your correspondence:

• Company name
• Administrator account name (only the account user name; do not send your password in an email)
• Contact information:
  
  • Name
  • Email address (if different)
• A brief description of your issue

Phone Support:

• Australia: 1 800 448 255
• New Zealand: 0 800 808 470
  
  

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Europe, Middle East and Africa

Support During Business Hours:

• 8-00am - 5-00pm GMT (9-00am - 6-pm CET) Monday - Friday

Please be prepared to provide the following information:

• Company name
• Administrator account name
• Contact information
• A brief description of your issue

Customers/Resellers:

• Please log a case online at http://smb.trendmicro-europe.com/trendsmb. Phone contact details are available on this page for urgent queries during business hours.

After Hours Emergency Support:

• Saturday, Sunday and outside of normal business hours, support is available by phone (English language only) on + 353 (0)21 4710240

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All other Locations

Support Hours: 24 x 7

Email Support:

• http://esupport.trendmicro.com/SRFMain.aspx

Please provide the following in your correspondence:

• Company name
• Administrator account name (only the account user name; do not send your password in an email)
• Contact information:
  
  • Name
  • Email address (if different)
• A brief description of your issue