Technical Account Management Services
Put a Proactive Security Expert on Your Team
- Proactive security planning
- Trusted and proven security expertise
- Reduced risk exposure
Use Technical Account Management to improve your security posture and increase the ROI of your Trend Micro investments.
To help you fully leverage the value of your Trend Micro security solutions and to achieve optimized IT service levels, you can rely on Trend Micro Technical Account Management Services. Working as an extension to your team, your Technical Account Manager (TAM) delivers a business-critical component of your IT security management program.
You gain proactive security resources for customer advocacy and a trusted partner to help you optimize your security profile across technology, processes, and people.
KEY BENEFITS
- Proactive, expert guidance that delivers technical insight and advocacy
- Annual security account management providing staff augmentation resources
- Full leverage of Trend Micro solutions to reduce risk
- Optimize IT service levels
LEVELS OF SERVICE
Technical Account Management Services offers an extensive, flexible portfolio of level options designed to address a range of needs in terms of scope and focus - including four levels that provide a greater choice in selecting an offering that meets customer’s specific requirements: Bronze, Silver, Gold, and Diamond.
Each level is designed to provide a robust service designed to deliver guidance to help customers gain more with each advancing service level, allowing increases in:- Technical Account Manager proactive touch points and access time
- Security planning and preparedness
- Return on investment and solution optimization
- IT service levels and operational efficiency
View the Technical Account Management Services Level Feature Matrix
Get Proven Results
In a recent survey conducted with Technical Account Management Services customers, all respondents found that their investment enabled them to:- Gain an improved security posture
- Increase ROI of their Trend Micro solutions
- Respond to current security issues
- Proactive security planning provided by Technical Account Management Services helps organizations further reduce the number of malware incidents by more than a third.
- Technical Account Management Services customers gain an average 4 day time savings with each solution upgrade and deployment.
