There are several options available to our customers who need assistance.

  1. Trend Micro offers extensive online help for Trend Micro Secure Site accounts through the administrative graphical user interface (GUI).
  2. Search the Trend Micro Support Knowledge Base: http://esupport.trendmicro.com/support/enterprise/search.do
  3. Contact TMSS Support for free assistance for setup, configuration, and service usability. Please see the Support contact information for your region:
 

North America
Australia and New Zealand
Europe, Middle East and Africa
All other Locations

 

North America

Support Hours: 24 x 7

Customers/Resellers:

Email Support:

Please be prepared to provide the following information:

  • Company name
  • Administrator account name
  • Contact information
  • A brief description of your issue

Phone Support:

  • Support Hours: Monday - Friday, 5:00 am to 5 pm Pacific Time, Except U.S. Holidays
  • United States/Canada: 877 33 TREND (87363)
 

Europe, Middle East and Africa

Support During Business Hours:

8-00am - 5-00pm GMT (9-00am - 6-pm CET) Monday - Friday

Please be prepared to provide the following information:

  • Company name
  • Administrator account name
  • Contact information
  • A brief description of your issue

Customers/Resellers:

 

Australia and New Zealand

Support Hours: 24 x 7

Email Support:

Customers/Resellers:

Phone Support:

Monday - Friday, 8:00 am to 5 pm, Except Public Holidays

Australia: 1800 201 122
New Zealand: 0 800 888 190

 

All other Locations

Support Hours: 24 x 7

Email Support:

Customers/Resellers:

Please be prepared to provide the following information:

  • Company name
  • Administrator account name
  • Contact information
  • A brief description of your issue