Legacy Products
Trend Micro End-of-Life Policy for Business Products and Services
Trend Micro is committed to providing industry-leading products and services. As the market continues evolving towards more complex levels of network security, Trend Micro will periodically announce End-of-Sale and End-of-Life lifecycle information along with migration recommendations for our customers.
Once an End-of-Sale date is announced, you may continue to order products from your authorized Trend Micro reseller partner while limited stock is available.
| Product Lifecycle Milestone | Definition |
|---|---|
| End-of-Sale Date | Last date for Trend Micro distribution partners to purchase specific products from Trend Micro. |
| End-of-Life (EOL) | Conclusion of development and support for defined End-of-Sale products and services. |
| Maintenance Period | Time between EOS and EOL dates. Typically the Maintenance Period is 3 years.Trend Micro will continue to provide on-going pattern updates as well as patches and hot fixes as needed, but no additional upgrades with new functionality will be offered. |
| Migration Path | Recommended products or services for replacing EOL products. |
Product Lifecycle Milestones
Trend Micro has announced lifecycle milestones for the products listed below. Migration options are indicated and are updated periodically.
| Products | End-of-Sale (EOS) | End-of-Life* (EOL) | Migration Path |
|---|---|---|---|
| Client/Server/Messaging Suite | 1 April 2010 | 1 July 2012 | Enterprise Security for Endpoints and Mail Servers |
| NeatSuite Advanced | 1 April 2010 | 1 July 2012 | Enterprise Security Suite |
| Message Archiver | 15 Jan 2010 | 15 Jan 2014 | |
| NeatSuite Standard | 1 Aug 2009 | 1 Aug 2012 | |
| NeatSuite for SMB | 2 Jun 2008 | 2 Jun 2011 | Worry-Free Business Security Advanced |
| InterScan Gateway Security Appliance (IGSA) | 31 Dec 2008 | 31 Dec 2011 | InterScan Messaging Hosted Security (IMHS) |
| InterScan Messaging Security Appliance | 31 Dec 2008 | 31 Dec 2011 | |
| InterScan Web Security Appliance | 31 Dec 2008 | 31 Dec 2011 |
| NeatSuite Standard Migration Path | |
| Renew NeatSuite Standard | Customer can continue to renew their NeatSuite standard licenses annually until 31st July 2011 with an end of support happening on July 31st 2012.
Additional users cannot be added, customers must migrate as per below. |
| Cross-Upgrade to NeatSuite Advanced at NS Std renewal price | Customers can cross-upgrade to NeatSuite Advanced at the current NeatSuite Standard renewal price – this will be reflected in the August price book with a dedicated cross-upgrade code. PLEASE NOTE: Customers choosing this option will no longer have rights to use ISVW as this is NOT part of NeatSuite Advanced and from next year onwards they will be required to renew at the NeatSuite Advanced Renewal price.
The cross-upgrade price can only be used to migrate existing NS Std licenses, additional licenses are charged at full rate. This offer will only be available until July 31st 2010 – a max of 3yrs can be purchased up front. |
| Cross-Upgrade to Client Server Messaging Suite at NS Std renewal price and get ISVW and TMCM for FREE | Customers can cross-upgrade to CSM Suite at the current NeatSuite Standard renewal price – this will be reflected on the August price book with a dedicated cross-upgrade code. For this initial transaction they will receive a license for ISVW and TMCM Enterprise for FREE.
PLEASE NOTE: Customers choosing this option will now be licensed for CSM Suite, ISVW and TMCM Ent and will therefore be required to renew each component individually at their next expiry date. The cross-upgrade price can only be used to migrate existing NS Std licenses, additional licenses are charged at full rate. This offer will only be available until July 31st 2010 – a max of 3yrs can be purchased up front. |
| IMPORTANT NOTE: Customers who want to add extra licenses/users MUST Migrate to either NS Adv or CSM Suite. | |
End-of-Life Policy
In advance of public announcements, Trend Micro will provide an End-of-Sale Announcement to direct partners per agreements.
The End-of-Life date will generally occur three (3) years after the End-of-Sale date.
Before the End-of-Life date, Trend Micro may provide maintenance releases, software patches, or hot fixes, at its discretion, to products that have been announced as EOL.
Software maintenance support contract renewals and Hardware Warranty Extensions may continue to be available until one (1) year before the End-of-Life date.
Renewable security subscriptions will generally be available for purchase from reseller partners until one (1) year before the End-of-Life date.
For hardware-based products, the Return Materials Authorization (RMA) process will continue until the End-of-Life date if the product is covered by a Hardware Warranty.
If you have questions regarding the Trend Micro End-of-Life Policy and product migration, please contact www.trendmicro.com/support
*Note: Select regions may have varying milestone dates.
