Trend Micro Worry-Free Support Program for Small Business
Is business continuity and maximum security important to you? In addition to our Standard Support service, the Trend Micro Worry-Free Support Program gives you the complete peace of mind that comes with knowing we’re always there to help.
Trend Micro™ 24x7 Priority Support for Small Business
With the 24x7 Priority Support Plan, Trend Micro security experts are only a phone call away—day or night, 365 days a year. The Plan allows Trend Micro technical experts to remotely access your computers so they can quickly diagnose and resolve issues, making it simple for you. No matter what happens, you know Trend Micro security experts are always available to solve your problems quickly and effectively. The Plan delivers:
- Access to technical support anytime you need it—24x7
- Access to advanced support resources
- Faster resolution by giving experts remote access
- Virus and Spyware Removal Service also included if needed
Trend Micro™ Worry-Free Remote Installation
Trend Micro’s Worry-Free Remote Installation offering gives you the freedom to schedule the installation of your Worry-Free solution at a time that is convenient for you. Our product experts are available 24x7 to perform the installation for you. This ensures you of an installation that is performed according to Trend Micro’s recommendations and best practices, which should result in fewer issues in the long-run. Many of our customers find this service valuable and useful.
This service includes:
a. Deployment planningb. Remote Installation of the Trend Micro Worry-Free Business Security product on your server c. Remote Server-based installation of the Trend Micro Worry-Free Business Security product to your desktops, laptops or workstations
d. Brief tutorial on the use of Trend Micro security software.
Trend Micro Worry-Free Remote Installion is available for Worry-Free Business Security Advanced, Standard and Services.
Trend Micro™ Standard Support for Small Business
Trend Micro Standard Support comes with your Worry-Free™ Business Security product purchase. Standard Support provides basic telephone and email support for your staff to get your Worry-Free Business Security product up and running. Assistance with product issues you encounter during installation and setup is available during regular business hours (9am to 5pm local time). Standard Support provides:
- Access to technical support during regular business hours
- Contact support by email or telephone
- Help to get your product up and running
- Access to the online knowledge base
To access solutions to common issues, please visit our Support Portal.
Which Support Service is best for your business?
| Support Services | Standard Support | 24x7 Priority Support |
| Support for product issues |  |
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| Support during regular business hours, 5am to 5pm PST | |
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| 24/7 access to phone support | |
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| Direct access to Trend Micro Security Experts | |
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| Priority Access to Support | |
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| Quicker resolution through remote control support | |
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| Malware Removal Support | |
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