Anytime Support
Don't worry about solving PC problems on your own, or paying extra for additional technical support services that you can’t afford. Our computer and security experts will work with you to understand what’s wrong. Then they can connect to your PC remotely and fix it as you watch!
We also offer support plans to provide the same kind of 24x7 service to our SafeSync customers.
Standard Premium Service Plan
What you get:
- 24x7 emergency assistance from a Trend Micro support technician
- Fast diagnosis and problem fixing with remote desktop support
- Virus and Spyware Removal Service (1 service incident)
- PC Security Health Check Service (1 service incident)
Just need a little help right now? Choose one of our "A La Carte" services below
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Premium Installation: AU$39.95
Trend Micro experts will install your Titanium product remotely.
- Remote installation of Trend Micro Internet Security by Trend Micro product experts
- Application of recommended Trend Micro software settings to your system
- Good for one (1) PC only
Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
Virus & Spyware Removal Service: AU$69.95
We will remove all known threats found in your system and help you protect it against future infection.
- Priority access to Trend Micro Home User support specialists
- Removal of all known threats found in your system
- Proactive recommendations to help protect your system against future infection
- Good for one (1) PC only
Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
PC Security Health Check: AU$59.95
Check your system for exposure to all types of threats and apply the right settings to ensure robust security.
- Determines your system's exposure to all types of threats
- Configuration of your anti-virus and anti-spyware software settings
- Application of proper system settings to improve the security of your identity and digital information
- Verification and application of the latest critical Microsoft Windows updates
- Good for one (1) PC only
Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
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