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PC Security Experts - Premium Service For Home Users

Premium Support Services for Home

Anytime Support

Don't worry about solving PC problems on your own, or paying extra for additional technical support services that you can’t afford. Our computer and security experts will work with you to understand what’s wrong. Then they can connect to your PC remotely and fix it as you watch!

We also offer support plans to provide the same kind of 24x7 service to our SafeSync customers.

Just need a little help right now? Choose one of our "A La Carte" services below

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Premium Services: AU$99.95 AU$89.95

Premium Services provides unlimited 24x7 remote desktop support and includes all of the following features for 1 of your chosen device:

  • 24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night
  • Microsoft® support: Configuration and upgrade support for Microsoft® Windows®
  • Microsoft® Office: Installation and updates for Microsoft Office
  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals
  • Premium Installation: Our experts install and configure your Trend Micro products
  • Virus and Spyware Removal: Keeps your computer virus-free
  • PC Tune-Up: Keeps your computer running like new
  • Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues
  • Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security
  • Fast diagnosis and problem fixing with remote desktop support
  • Optimisation of your Facebook Settings

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7, Vista, or XP; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

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Premium Installation: AU$49.95 AU$39.95

Trend Micro experts will install your Titanium product remotely.

Virus & Spyware Removal Service: AU$69.95 AU$48.95

We will remove all known threats found in your system and help you protect it against future infection.

  • Priority access to Trend Micro Home User support specialists
  • Removal of all known threats found in your system
  • Proactive recommendations to help protect your system against future infection
  • Good for one (1) PC only

Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)

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PC Security Health Check: AU$49.95 AU$39.95

Check your system for exposure to all types of threats and apply the right settings to ensure robust security.

  • Determines your system's exposure to all types of threats
  • Configuration of your anti-virus and anti-spyware software settings
  • Application of proper system settings to improve the security of your identity and digital information
  • Verification and application of the latest critical Microsoft Windows updates
  • Good for one (1) PC only

Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)

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PC Tune Up: AU$69.95 AU$48.95

Trend Micro Security specialists will remotely scan and diagnose PC slow-downs, to restore your old PC to like-new speed.



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