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SecureCloud

Protect Your Virtual and Cloud Data

Encrypt data with easy-to-use key management for virtual, private, and public cloud environments.

Trend Micro SecureCloud

Trend Micro SecureCloud™ provides data protection for public and private clouds and your VMware vSphere virtual environments. Protect and control your confidential information with this efficient and easy-to-use encryption service that keeps your data private and helps meet your regulatory compliance requirements.

Deploy SecureCloud as a hosted service or as an on-premise software application. Either way, you control the keys, giving you the freedom to encrypt data in virtual data centers or in the cloud, and even to move data between cloud vendors.



With the rapid provisioning, agility, and mobility of cloud computing and virtualisation, you may not always know where your data is or who can access it. SecureCloud gives you peace of mind, knowing your sensitive information is encrypted. And with patent-pending policy-based key management, you can validate the identity and integrity of servers requesting encryption keys and specify where and when your encrypted data can be accessed.

Because data security is crucial in the cloud, it is important that you know how much of it you are responsible for. If you ask your cloud service provider who owns security in the public cloud, chances are they put up their hands and say, “Not me!” Find out which questions to ask in a Trend Micro white paper or animated presentation by Dave Asprey, VP Cloud Security.

Cloud Security and Risk Management

It’s also important to leverage the best practices of industry leaders. Gary Terrell,CISO at Adobe Systems, and Jerry Archer, SVP & CSO at Sallie Mae, speak out on cloud computing security challenges in a new podcast.








 


Security

  • Enables data protection in private and public clouds and virtual environments
  • Promotes safe storage recycling by rendering any data remnants indecipherable
  • Facilitates compliance and supports internal governance

Control

  • Specifies when and where information is accessed through policy-based key management
  • Offers unique server authentication to ensure only authorised virtual machines receive keys
  • Provides remote management of cipher keys to enhance data security and control
  • Creates critical separation of duties between cloud providers and data owners

Choice

  • Deploys as either a hosted service or as an on-premise software application
  • Enables cloud vendor changes with customer encryption key ownership


SecureCloud Support Information

There are several options available to our customers who need assistance.

  1. Trend Micro offers extensive online help for Hosted SecureCloud accounts through the administrative graphical user interface (GUI).
  2. Search the Trend Micro Support Knowledge Base
  3. Contact Security Support for assistance for setup, configuration, and service usability. Please see the Support contact information for your region:

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North America

Support Hours: 24 x 7

Online Support:

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue

Phone Support:

Support Hours: 24 x 7

  • United States: 1(888)-608-1009

Australia and New Zealand

Support Hours: 24 x 7

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue

Phone Support:

  • Australia: 1 800 448 255, 1 800 201 122
  • New Zealand: 0 800 808 470, 0 800 888 190

Europe, Middle East and Africa

Support During Business Hours:

  • 8-00am - 5-00pm GMT (9-00am - 6-pm CET) Monday - Friday

Please be prepared to provide the following information:

  • Company name
  • Administrator account name
  • Contact information
  • A brief description of your issue

Customers/Resellers:

  • Please log a case online at http://smb.trendmicro.eu/. Phone contact details are available on this page for urgent queries during business hours.

After Hours Emergency Support:

Saturday, Sunday and outside of normal business hours, support is available by phone (English language only) on + 353 (0)21 4710240

All other Locations

Support Hours: 24 x 7

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue

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