Support

Trend Micro North America Premium Support Achieves 3rd Consecutive Support Center Practices Certification
December 2004 - Trend Micro Premium Support in North America has achieved its third consecutive Support Center Practices (SCP) certification. The SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry. The certification is awarded only to those organizations who demonstrate a commitment to and delivery of world-class support and customer service. Trend Micro is the only antivirus security vendor to have earned this prestigious certification.

TrendLabs Awarded British Standards Certification for Information Security Management
December 2004 - TrendLabs headquarters (Manila, Philippines) has been awarded certification for British Standards 7799 for meeting the British Standards Institute's stringent requirements for an information security management system, which helps ensure TrendLabs services will be consistently accessible to Trend Micro customers.
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Trend Micro Premium Support Honored as 2004 SSPA STAR AWARD Finalist for Mission Critical Support and Innovative Support
October 2004 - Trend Micro received honors for Trend Micro Premium Support at the Service & Support Professionals Association (SSPA) 15th annual STAR Awards presentation, being chosen as one of three finalists for both Mission Critical Support and Innovative Support at the annual SSPA Conference held in Savannah, GA

TrendLabs Japan Wins Gold Prize from Contact Center Awards 2004
June 2004 - TrendLabs Japan is recognized with the Gold Prize in the performance category by the Contact Center Awards, which recognizes outstanding call centers for excellence in document control, working time, and case status management.

Germany Competence Center Achieves ITIL and BS1500 Quality Standards Certifications
March 2004 - Trend Micro Germany's Competence Center, which provides service and support for Germany, Austria, Switzerland, and Eastern Europe, has achieved certifications through TUV Rhineland, the official certification center for the IT Infrastructure Library (ITIL) organization for Incident Management and Business Relationship Management processes. These processes comply with British Standards (BS) 15000-1:2002 and ITIL Best Practices for Service Support.

Trend Micro wins "Help Desk Institute Team Excellence Award 2003"
November 2003 - "The Virus Buster Club Center", which is the support service for Japanese PC-cillin users, won the Help Desk Institute (HDI) Team Excellence Award 2003. It is the first time this award has taken place in Japan, making Trend Micro the first winner. The HDI Team Excellence Award honors the team that most enhances the image of the help desk profession by setting and achieving the highest standards of excellence in customer support. Businesses from any industry sector offering helpdesk or customer support may apply for this award

Trend Micro Competence Centre in Germany Achieves Support Center Practices Certification
November 2003 - Trend Micro Competence Centre in Germany has achieved the prestigious Support Center Practices (SCP) certificate for a combination of its retail, corporate and PSP support. The SCP certification was awarded in recognition of world-class support, focusing on customer satisfaction through the implementation of leading industry standards for support organisations

Trend Micro Premium Support Honored with "2003 SSPA STAR Award in Innovative Support"
October 2003 - Trend Micro received honors for Trend Micro Premium Support at the Service & Support Professionals Association (SSPA) 14th annual STAR Awards presentation, winning in the category of Innovative Support at the SSPA Conference held in Savannah, GA. "This year's STAR Award winners were chosen among a group of finalists in each Category. All the finalists are exceptional companies that deliver world-class support," said Bill Rose, SSPA Founder/CEO. "The SSPA STAR Award winners provide a 'best of breed' within their Category and showcase the top talent within our industry."

Trend Micro Awarded "Best Helpdesk of The Year 2003" by Japan Institute of Office Automation
September 2003 - The "Virus Buster Club Center" which is the support section for Japanese PC-Cillin users, was awarded "Best Helpdesk of The Year 2003" for its "excellent IT user support commendation system", by the Japan Institute of Office Automation. This is a prestigious award in Japan, and Trend Micro is the first software vendor to achieve this accolade.

Trend Micro Wins "Best Internal Service Organisation in the German Speaking Region"
July 2003 - The Trend Micro Germany Competence Centre won the Help Desk Institute Award for "Best Internal Service Organisation in the German Speaking Region" at the annual Service Globe Awards held at Help Desk World 2003 in Bremen, Germany.